Food & Consumable Goods Policy

Our goal is to exceed your expectations in everything we offer. When you’re happy with your purchase, we’re happy too.

Health & Safety Regulations Due to health and safety regulations, we are unable to accept returns or exchanges on food items, extra virgin olive oils, balsamics, or any consumable goods.

Customer Satisfaction Your experience matters to us. If you are dissatisfied with your consumable purchase in any way, please reach out as soon as possible so we can make things right:

Email: info@theolivetreegals.com
Phone: 352-584-1098

Non-Food Retail Refund & Exchange Policy

Returns & Refunds

Within 10 Days: Eligible non-food items returned within 10 days of purchase will receive a full refund issued to the original form of payment.
Requirements: Items must be unused, in their original condition, and accompanied by the original receipt or proof of purchase.

Exchanges

Eligible items returned within the 10-day window may be exchanged for products of equal value.

Note: Food items, oils, vinegars, and consumable goods are excluded from this policy due to health and safety regulations.

Sale Items & Damaged Goods Policy

Sale Items All sale and clearance items are final sale. They are not eligible for returns, refunds, or exchanges.

Damaged or Defective Items We only replace items if they arrive defective or damaged.

To request a replacement for an eligible item, please notify us by emailing info@theolivetreegals.com with your order details and a photo of the damaged product.

Olive Oil 101 Workshops and Events

Full refunds are available for cancellations made at least 10 days prior to the scheduled class or workshop date.
Within 10 days of the event, registration fees are non-refundable. However, 100% of your fee can be transferred as credit toward any future class or workshop.
To request a refund or transfer your registration credit to a future date, please contact us via email at events@theolivetreegals.com at least 10 days before your scheduled class.

Founding Family Program Policy

Due to the custom nature and dedicated production of the Founding Family program, all contributions and memberships are final and non-refundable.

While memberships cannot be refunded, the assigned Family Name may be transferred to another family member.

Transfer requests must be submitted in writing. Please send your written request to info@theolivetreegals.com with the original account details and the updated name information.

Bottle Refill Program

Our Bottle Refill Program is a separate program from returns and refunds — see our Refill Program page for details on returning empty bottles for a refill discount.

Shipping & Returns Policy

Return Options

In-Store Pickups: Items purchased online and picked up in-store must be returned in person to our location at 26 E Liberty St, Brooksville, FL 34601.
Shipped Orders: Mail eligible return items to: Under the Olive Tree 26 E Liberty St, Brooksville, FL 34601

Shipping Costs & Rules

You are responsible for paying your own shipping costs when returning an item.
Original and return shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your total refund amount.
Delivery times for exchanged items may vary depending on your location.

High-Value Returns For returned items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without proof of tracking.

We’re Here to Help!

Have questions about your order, returns, or refunds? We’d love to assist you! Reach out to our team anytime and we’ll get you taken care of:

Email: info@theolivetreegals.com
Phone: 352-584-1098

Refund & Return Policies